New Patients

Need to schedule your first appointment? Access Center Hours: Mon-Wed 8 am-7 pm; Thurs 8 am-6 pm; Fri 8 am-5 pm. Please allow 24 business hours for email response.

419.475.4449 AllAccessStaff@harbor.org

Existing Patients

Need to make or cancel an appointment? Need to refill a prescription? Please directly dial the Harbor location you visit.

Location Directory

Prescription Refills

Need a prescription refill? Call your pharmacy first. If no refills are available at your pharmacy, please call 419-475-4449. Please allow 5 business days prior to needing prescription refill.

419.475.4449

Harbor’s Quality Improvement Team works with other departments to ensure that we continuously provide high quality client care. It is importance to us that all employees and students receive continuous education and are knowledgeable of current evidence based practices that will increase the likelihood of desired mental health outcomes.

To provide high quality client care and to continuously improve care means that we go the extra mile to:

  • Preserve the dignity of the individuals we serve
  • Protect the privacy and confidentiality of our patients
  • Ensure that clients are knowledgeable of their rights and responsibilities
  • Achieve client satisfaction
  • Ensure that services are provided in a friendly and safe environment
  • Provide accepted and relevant treatment aimed at improving day to day functioning and quality of life

Harbor's Quality Improvement Team ensures integration of all necessary components of high quality care and continuous quality improvement. These components include:

  • Compliance with national healthcare standards through accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Compliance with federal laws and certification standards of the Ohio Department of Mental Health and Addiction Services (OhioMHAS)
  • Compliance with federal and state laws on Privacy and Confidentiality
  • Staff awareness/training on Health and Safety and OSHA standards
  • Client awareness of their Rights, Responsibilities and Harbor’s Grievance Procedures

Clients are encouraged to take an active role in their mental health treatment by being informed, asking questions and following their individualized treatment plan. Clients are also encouraged to let us know if there are concerns about service or treatment. Please inform a Harbor staff member of the concern or problem and it will be looked into right away. Please click here to view the Client Rights & Grievance Procedure