March 17, 2020
These are unprecedented times. I would like to update you on the Emergency Preparedness Plan that Harbor, Lighthouse Telehealth LLC and CCHB will be implementing in the very near future.
It is critical that we continue to maintain the continuum of care that we offer our patients while at the same time, implementing a business continuity plan. Harbor, Lighthouse Telehealth and The Central Community Health Board will continue to operate amid the coronavirus crisis.
We are fortunate that Harbor has the capability to continue to provide services to the community. We have been building our telehealth platform for the past 8 years – completing over 50,000 virtual services in just the last 12 months. This platform will allow us to expand our tele-psychiatry and tele-therapy service delivery so we can continue to provide critical services to our patients.
Ohio Medicaid, Medicare and the more progressive insurance plans (special thanks to Medical Mutual of Ohio) have temporarily lifted many of the regulatory restrictions for providing telehealth to patients in their homes. These are times when our patients will need us the most. Even if your clients do not have a scheduled appointment, we need you to proactively reach out to them REGULARLY to assess their mental health needs and provide needed services to them.
We are addressing equipment needs for care givers and patients – to date we have purchased 2,000 Sprint tablets with built in data for patients who do not have other connectivity options available to receive telehealth services. We are also addressing laptops and phones for our clinicians who will be working from home.
There will be more information coming daily (and hourly at times) related to the processes and equipment that are being put into place as we transition Harbor to a fully virtual platform. Due to the volume of our order for additional equipment, I anticipate equipment could be shipped to Harbor in various stages and some may be delayed. We have contingency plans in place to deal with the transition and I will communicate regularly on our progress.
As of Monday, March 23, the following services at Harbor and CCHB will operate accordingly:
- Therapy and Case Management services will be provided from employee homes via tele phone and/or tele video to clients; a small number of staff will remain at Woodley Road location
- Medication Assisted Treatment– will continue to operate from Woodley and North Prospect
- Ambulatory Detox – will continue to operate from Woodley
- Primary Care – will continue to operate from Woodley and North Prospect
- The Chrysalis – will continue to operate with no visitation
- Devlac – will continue to operate with no visitation
- Crisis Stabilization Center – will continue to operate with no visitation
- Day Treatment – will continue to operate as usual
- Connection Center – currently closed
- ABA Clinic- will continue to operate as usual
- Vocational- will continue to operate as usual
- Long acting Injections – nursing staff to provide in home, with limited onsite at Woodley and North Prospect
Most important for right now, take care of yourself and your family. Follow the federal and state guidelines regarding what to do if you think you may have been exposed or have symptoms of COVID-19.
These uncertain times require a united effort from everyone to ensure Harbor survives and is here for our patients and communities for another hundred years. Watch your emails for information, as things are changing by the minute. If you have any questions, please reach out to your manager.
While we are in the midst of a national crisis, I am confident that our TRUSTED team is capable of rising to the challenge. Embrace change and take care of each other.